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Delivery & Returns

UK

Royal Mail tracked delivery - £3.00 / FREE on orders over £25 (1-3 days)

DPD courier next working day (order before 12PM) - £5.00

Please note we do not deliver on the weekends or bank holidays. For pre-weekend delivery using our DPD Courier service, please order before 12PM on Thursday. Please note there may be restrictions to this service when shipping to remote areas.

USA

Standard tracked US ground shipping - $6 / FREE on orders over $35 (Shipping times vary depending on your state, specific delivery times are stated at checkout)

This is a tracked courier service via FedEx which is shipped from our warehouse in Minnesota. Unfortunately, Fedex are not able to ship to PO Boxes. Please contact our customer services team with any questions in relation to your order.

EU

EU Standard Tracked: €5 or FREE for orders over €50 (Please allow 1-6 working days for delivery, depending on your destination).

We ship orders from our EU warehouse, so no custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout.

We deliver via Packeta which uses local couriers. This is a tracked service and will need to be signed for at the delivery destination.

Rest of the world

Royal Mail International: Price and delivery time varies depending on shipping destination, these will be shown at checkout when your destination has been selected.

Price: Between £25 - £40

Delivery time: 7-10 days

RETURNS

We hope you will be delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a resaleable condition, and this must be done within 14 days. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us. The return address is as follows: Nip + Fab Returns Department, BDM Logistics, Armada Point, 16 Armada Way, Beckton, London, E6 7AB.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on nipandfab.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.

Faulty items

Our returns are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if they are deemed as faulty.
Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that Nip + Fab refund times are dictated by the card issuers and are outside our control).
This does not affect your statutory rights.

When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.
Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us. Items lost in transit will not be treated as returned.

After sending your parcel back and you have not been contacted by us within 7 – 10 business days, please kindly contact us on email on enquiries@nipandfab.com in order for us to further investigate.

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